To our Neuvana family,
Like so many of you, we have spent the last couple of months watching and learning how COVID-19 has impacted our world. For us, that means understanding how it affects our customers, employees, and communities, and then making the necessary adjustments to our work and operations.
We’re doing our part to slow the spread of COVID-19. Here’s how some of these efforts could affect you, our valued customers:
Potential shipping delays
Customers may experience extended shipping and delivery times due to the COVID-19 pandemic’s impact to our operations and our manufacturing and shipping partners. In response to the current pandemic we have followed strategies and measures recommended by the CDC and Public Health Departments regarding social distancing and limited the amount of employees in our office as well as taken extra steps to regularly sanitize our assembly, packaging, and shipping areas. Orders that are placed with expedited shipping, are still subject to delayed processing times. Should you place an order with next day delivery, we will ship it with next day delivery priority once we have finished processing the order.
Potential return/exchange delays
Customers may experience extended processing times due to the COVID-19 pandemic’s impact on our operations and shipping partners. Following suggestions by the CDC, we have limited the amount of employees in our office, which may cause a delay in when the return is received and processed for refund or replacement. If you have sent a package and need an update on when it will be processed, please contact our Support Team at 844-NEUVANA (844-638-8262) or at firstname.lastname@example.org.
Contacting Customer Support
Our Support Team is available by phone, email, or chat Monday through Saturday from 9:00 AM EST to 5:00 PM EST .