Shipping policy

Neuvana will pack the Neuvana Products in accordance with its standard practices. Title to the Neuvana Products and risk of loss will pass to you upon Neuvana’s delivery of the Neuvana Product to the carrier. You acknowledge that all scheduled shipment dates are estimates only. Neuvana will make reasonable efforts to meet the scheduled shipment dates, but in no event will Neuvana be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery. For all pre-orders, Neuvana will send you an e-mail when Neuvana ships out the Neuvana Product.