Date of Version: October 15, 2019
Neuvana LLC is committed to protecting the privacy and data of its customers. We at Neuvana LLC (“Neuvana,” “we,” or “us”) recognize the importance of appropriate policies and procedures to protect personal information we collect and the privacy of our website users. We have, therefore, created this notice to describe our privacy practices and procedures relating to the use of our website and the personal information we collect.
Our Site may provide links to other websites for your convenience and information. These websites may operate independently from us. As a result, this notice does not apply to other websites linking to the Site or websites to which the Site links. Linked websites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for those websites’ content, any use of those websites, or the privacy practices of those websites.
1. About Neuvana. Neuvana is the developer and seller of portable consumer products that are designed to provide vagus nerve stimulation, which may allow the user to experience less stress and anxiety, enhanced focus, improved sleep, and brighter mood. The Xen by Neuvana vagus nerve stimulation signal may be synchronized to the user’s choice of music.
2. Our Contact Information. The Site is operated by Neuvana LLC. If you would like to discuss this privacy notice, or provide us with feedback, questions, or concerns about our privacy practices, please contact our privacy team at firstname.lastname@example.org. You may also write to us or call us at:
2041 Vista Parkway, Ste 102
West Palm Beach, FL 33411
3. Our Collection of Personal Information on our website.
a. “Website user personal information,” or “personal information” for short, refers to information we collect in connection with our website or your communications with us.
b. We collect personal information from users of our Site via web forms and other communications. We will collect the personal information of website visitors who complete a web form to submit a registration to receive marketing information. Using this form, we collect names and email addresses. On our website, we also encourage website visitors to send us email inquiries to learn about our products. If you send us an email using the web form on the Site, we will collect your name, email address, phone number, and whatever personal information you include in your email. If a communication prompts follow-up, we may collect additional information that you provide to us.
d. Most browsers allow you to control cookies, including whether to accept and/or remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. If you decide not to accept cookies, however, some of the Site’s features or functions may not be available to you.
g. We also review information logged by our web servers to understand our Site visitors better. It is very common for websites to collect these kinds of logs. For example, we collect information such as your Internet Protocol address, your location, domain name, the type of web browser and operating system you are using, the pages on our websites that you view, when you visit, and how long you view each page visited.
4. Our Collection of Personal Information on our Mobile Application (“App”)
a. The App may use analytical tools such as “Google Analytics” and “Mixpanel” to collect information about use of the App (“Analytics Tools”). These Analytics Tools collect information, such as how often users use the App and what App features they use. We use the information we get from these Analytics Tools to maintain and improve the App and our products. We do not combine the information collected through the use of Analytics Tools with personally identifiable information. Analytics Tools typically utilize “cookies.”
5. How We Use Personal Information.
a. We will use personal information collected as described in Section 3 above solely with the objective of communicating with you, including communications relating to Neuvana’s products. For other purposes, we will obtain your consent.
b. Specifically, we may use personal information for the following general purposes: (i) identification; (ii) establishment and maintenance of our relationship with you; (iii) to provide you with products and services; (iv) to respond to your requests and inquiries; (v) to fulfill your requests to register for and to deliver updates, publications, and other information; (vi) marketing purposes, such as understanding your activity, browsing, and usage information concerning our Site and/or your demographic information that you may have voluntarily provided to us, in order to better tailor our marketing activities; (vii) providing information to third-party administrators or other providers necessary to optimize our services and operation of our website; (viii) maintaining business records for reasonable periods, and generally managing and administering our business; (ix) meeting legal, regulatory, insurance, security, and processing requirements and court or administrative orders; and (x) otherwise with consent or as permitted or required by law. We may keep any and all of your personal information on hand for as long as permitted by law for any and all of the purposes described in this Section.
c. In addition, we may use information collected online through cookies or other automated means for purposes such as (i) customizing our users’ visits to our Site, (ii) delivering content tailored to our users’ interests and the way our users browse our Site, and (iii) managing our business. We may also use this information to help diagnose technical and service problems, administer our Site, identify users of our Site, and gather demographic information about our users to better meet the needs of our users.
6. Sharing and Transfers of Personal Information.
a. Personal information may be disclosed to: (a) our employees, agents, representatives, advisors, affiliates, and independent contractors, in connection with providing products or their performance of services for or on behalf of our customers; and (b) service providers who help us with our business operations, sales and marketing, information technology, or professional services.
b. We do not sell or rent personal information to anyone. Nonetheless, we may sell, transfer, or otherwise share some or all of Neuvana’s assets in connection with a merger, acquisition, reorganization, or sale of assets of our business, or in the event of bankruptcy. These assets may include personal information collected by Neuvana as described above.
c. Also, we may disclose personal information when required by a subpoena, court order, search warrant, other legal process, requests by law enforcement agencies, or applicable law. Moreover, we may disclose personal information to the extent necessary to maintain the security of our Site, products, or services, resolve disputes, or investigate possible misconduct.
d. Safeguarding Personal Information. We will take reasonable measures to ensure that your personal information collected, used, disclosed, or otherwise processed for us or on our behalf is protected and not used or disclosed for purposes other than as directed by Neuvana. Specifically, Neuvana is committed to maintaining reasonable and appropriate administrative, physical, and technical safeguards to:
(i) Provide assurances of the integrity and confidentiality of personal information collected as described above;
(ii) Protect personal information against any reasonably anticipated threats or hazards to the security or integrity of personal information, and unauthorized uses or disclosures of personal information; and
(iii) Maintain compliance with the legal framework of requirements for the privacy and security of personal information.
e. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or administrative safeguards. Any transmission of information is at your own risk. You agree that Neuvana is not liable for the unauthorized release of your information, unless such release was the result of gross negligence or willful misconduct on the part of Neuvana.
a. Our Site is hosted in the United States of America. We make no representations that the information on our Site is appropriate or available for use in any location outside of the United States. If you are a resident of another country or are accessing the Site from outside of the United States, please note that you are transferring your data to the United States of America which does not have the same data protection laws as the European Union and other regions.
8. Children’s Privacy
a. Our Site is not intended for children under thirteen (13) years of age. No one under age thirteen (13) may provide any information on our Site. Any person who provides their personal information to Neuvana through the Site represents that they are thirteen (13) years of age or older.
b. We do not knowingly collect, maintain, or use Personal Information, as defined by the Federal Trade Commission’s Children’s Online Privacy Protection Act (“COPPA”) Rule, from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, then you may alert us at email@example.com. If we learn that we have collected any Personal Information from children under 13, then we will promptly take steps to delete such information and terminate the child’s Account.
9. Access to Personal Information and Amendments. If you would like to access your personal information we may have, please contact us at firstname.lastname@example.org / 1.844.NEUVANA (844.638.8262). We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
10. Your California Privacy Rights. Residents of California have the right to request a disclosure describing what types of Personal Information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. You may request a copy of that disclosure by contacting us at email@example.com.
11. Resolving Disputes. If you have a complaint about our privacy practices, you may submit a complaint to us at the above contact information. Our privacy team will look into your complaint and provide a response. You will need to provide sufficient information for us to evaluate your complaint and we may ask you to provide additional information as a condition of evaluating your complaint.